2,424 total
I was hit by a red light runner who did not have insurance. California causality was responsive. All the employees were kind, helpful and concerned. I was given a rental and a fair price for my totalled car.
Date of experience: April 18, 2023
Easy to make changes to policies and we have only had a few times when we have had to request reimbursement for incidents, but it has always been easy to make contact with California Casualty and the results have always been great. We have been with California Casualty for more than 60 years.
Date of experience: April 18, 2024
I was involved in a collision, filed a claim, and submitted for a photo estimate. Once approved, I took my vehicle to a local repair shop where they quickly discovered damaged that could not be seen prior to the removal of the bumper. They requested a supplement from the Damage Adjuster assigned to my claim, Rick Hill, who told them that they would hear from him on Monday...more than a week ago. I have been calling Rick; Jori Brinkman, the Claims Adjuster; and Angela Jenkins, the team Manager, but have not had any success getting a meaningful response from any of them. I have had a call back from an Adjuster named Anthony who was covering for Jori in her apparent absence, but he had none of the details that I had given in my repeated phone calls or emails, and after brief conversations never called back or emailed as promised with any resolution. Not even the courtesy of an update. My vehicle has been in the shop for nearly two weeks for a repair that would take two days. Meanwhile, my meager rental coverage was exhausted waiting for a supplement. I am stranded, inconvenienced, and extremely dissatisfied.
Date of experience: April 22, 2024
I find the company prompt and helpful. I have been with CalCas for many years a nd had my share of claims with property and car problems.
Communication and assistance were beyond reproach
Date of experience: April 04, 2024
I had a flood in my house two months ago. They were fairly quick to settle the mitigation but I’ve been waiting weeks to get our estimate approved for build back. They’ve had all our estimates from our contractor but meanwhile we have lived with dust and three plastic walls. My husband has been sick for weeks with all the dust while we wait and wait. We have called and emailed almost every day and still it has not settled. We still wait. Maybe someday we will be able to get our house back in order. Frustrating.
Date of experience: February 23, 2024
I have used this company for years. We have contacted their services reps and they have always been helpful. When I bought a new car, they talked me through all the options. Very helpful.
Date of experience: January 12, 2024
We are retired teachers with California Casualty for at least 15 years. They have very competitive rates and are so helpful when troubles arise! Great customer service!
Date of experience: March 27, 2024
We never had an issue with claims or service. The Staff is right on top of every issue. Thanks!
Date of experience: April 12, 2024
Went with Calcas over geico to save some money. Worst decision ever. Horrible claims experience. Constantly having to leave a voicemail and was 1-2 days for response. When I had Geico EVERYTHING was handled by them no questions asked I didn’t have to chase anyone down. With Calcas I’m doing ALL the leg work chasing reports, finding shops, shelling out money for rentals because nobody responds in a timely manor. Avoid this company
Date of experience: March 17, 2024
Reply from California Casualty Insurance
Hi William,
Thank you for bringing this to our attention. We apologize for the lack of service provided on your claim.
Your comments have been escalated to the claims management team and someone should be following up with you shortly.
Again, our apologies.
Sincerely,
The CalCas Team
My wife and I have been with California Casualty for nearly forty years. There is a reason for our loyalty: in all those years we have been fully satisfied with their service to us, which covers our home and all of our vehicles. Obviously, over those years there have been claims. In each case CC has treated us fairly and personally. I especially appreciate their agents and their customer service which some might appreciatively term "old school". When you call CC you will easily get to an actual person and that person will be polite, professional and knowledgable. If fair, personal service still matters to you, then you will understand why we have remained loyal to California Casualty over so many years.
Date of experience: February 09, 2024
California California casualty insurance is a very trustworthy company and what I really mostly appreciate about being one of their customers, the fact that they take care of business. And their handling of all issues related to the policy is very smooth and I trust their handling of everything to ensure, things are taking care of. That’s why we have our autos and Home insured with California casualty. And I always recommend them to my friends, and everyone who is actively looking for a good insurance institution.
Date of experience: March 06, 2024
I will always be glad/greatful that I chose California Casulty as my home and car insurance. They know how to make everything right and easy. They make you feel worthy of being a part of their team. The rates fit my budget perfectly. I would NEVER select another insurance company. Thank You, California Casulty
Date of experience: January 17, 2024
I really don't remember last contacting California Casualty for anything, but I will say I have been satisfied with this company since I first signed up with them many years ago. I have both automobile and homeowners insurance with California Casualty. They have always handled any questions or concerns in a prompt manner.
Date of experience: January 30, 2024
Claim filed 3/5/24. Repeated attempts to contact rep by repair shop to obtain estimate so work could commence unsuccessful. No voice mails or messages responded to. Finally had contact with rep on 3/19/24 approximately 11:45 CST - answered with promise to send copy of estimate to me and shop within a short time. As of 7:30 pm, still no copy of estimate received by me or shop. Needless to say, further calls have gone straight to voicemail. Repair shop has had my car for 2 weeks now and has been unable to begin repairs because of the lack of response by CalCas. As of 3/20, still no estimate and no contact from rep. Needless to say I don't think I'll be recommending this company.
Date of experience: March 19, 2024
In these times in Southern California, it's really difficult to find a good insurance company that is still writing homeowners insurance. So many have restricted coverage or not writing at all. California Casualty values its clients and provides a valuable service to first responders, nurses and teachers/professors in continuing to provide homeowners policies with great coverage and at fair prices. My auto insurance is also fairly priced and with excellent coverage. If you're not with California Casualty, you should be, give them a call!
Date of experience: February 02, 2024
Called to report I was involved in a backing out accident in the parking lot of a local craft store. The initial Customer Service contact was very helpful and comforting in my state of anxiety. A report was taken and was told case would be assigned to another representative. I received an email from that person within a day or two, also very helpful with information on how to proceed. When the other party's insurance contacted me, I relayed the information to my representative and she took over from there.
Date of experience: January 26, 2024
Always friendly and helpful personal on the phone
Date of experience: April 09, 2024
Whenever I have had a problem, you guys have always helped me solve it. You’ve never made me feel like I was trying to get something over on you, which is a problem I have heard some of my friends talk about when they had flood damage in the basement.
Date of experience: January 03, 2024
They cut my car insurance in half! I was with AllState for 20+ years and I finally called California Casualty and I went from paying $450 to $210 a month!
Date of experience: February 23, 2024
Cal Cas has always been good to me and my family. Customer service is responsive. I get help immediately. We appreciate the family good student discount. Rental insurance went down this year when most bills go up. Cal Cas newsletter is informative.
Date of experience: January 05, 2024
